There’s no such thing as a neutral experience; every experience that users have is shaped by the structure of their environment.

UXers appreciate better than anyone how difficult it is to design and then deliver good experiences in digital places that are disordered, un-navigable, and hard to understand.

This page collects writings by the TUG team about the ways we’ve applied IA thinking and methods to help organizations and practitioners do good UX work.


Everything takes place some place.
— Richard Saul Wurman